FAQs

Q: How long does delivery take?
A: Standard delivery takes 3–5 business days. 

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders across the contiguous United States 

Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a confirmation email with your tracking number so you can monitor your delivery every step of the way.

Q: Can I change or cancel my order after placing it?
A: Please contact us immediately at support@gardnest.shop if you need to make changes. We process orders quickly so the sooner you reach out the better.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 25-day hassle-free return policy. If you are not completely satisfied with your purchase, contact us within 10 days of delivery and we will take care of everything.

Q: How do I return an item?
A: Simply email us at support@gardnest.shop with your order number and reason for return. Our team will respond within 24 hours with full return instructions and a prepaid return label.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, your refund will be processed within 25 business days to your original payment method.

Q: Do I have to pay for return shipping?
A: No! Returns are completely free. We provide a prepaid return shipping label for all US returns.